The access to the customer and tech support that a cloud hosting company offers will tell you a lot about the services that they supply as well. If you are allowed to use just email messages and / or tickets, you have almost certainly come across some reseller not the actual hosting supplier. If this is the case, you'll have to wait for a couple of days to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to get in touch with the actual web hosting company for further assistance. When the provider offers you various options for communication with fast response time available at any moment, they are almost certainly the top provider, not just a reseller. Which means that you'll enjoy well-timed assistance and high quality support since they'll have immediate access to the servers where your account will be created. Whatever the problem - sales or technical, it's always better to communicate with your website hosting company right away using your preferred way of communication.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all of our cloud hosting packages are round-the-clock, which means that you can forget all about waiting for a couple of days so as to receive assistance. In case you aren't our client yet, you can give us a call, chat with an agent or send an e-mail message. If you already have an account, you can open a support ticket in addition to the other three ways of contact. You're able to pick the most suitable way to contact us depending on where you are or the device you're using. We can assist you for more or less any webhosting-related question that you may have or issue that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in such a case the max reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to try our support services even before you get a semi-dedicated server account from our company since we have phone and live chat support for billing, pre-sales and general queries. Our representatives can assist you to select the best package or offer you info about our servers, to check if the system requirements for your websites are met. When you are an existing customer, you can also get in touch with us through e-mail or through our ticketing system, that can be accessed from the Hepsia hosting Control Panel. We guarantee that every time you employ any of these 2 methods of contact, you'll get a reply within no more than 1 hour and that’s 24/7, including weekends and official holidays. In case you have used the hosting services of other companies, even large ones, you're able to compare the reply time because it usually takes a full day for them to take care of a support ticket.

24/7 Customer Support in VPS

In case you've got a Virtual Private Server through our company, you can contact us 24/7 for every server-related issue or fordifferent problems or questions regarding the pre-installed software the server is equipped with. If you have not purchased your virtual private server package yet, you're able to find out much more about our services by giving us a phone call or by employing the live chat service. For more technical issues, you can send an e-mail or open a ticket via your billing Control Panel and you will receive assistance within no more than 1 hour no matter the time of the day, even on weekends and holidays. The actual answer time in most cases does not extend past 30 mins. In case you're looking for assistance for third-party software, you are able to use the Managed Services upgrade which you can add to each and every VPS package and our administrators can help you with any installation or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Hosting

When you aquire a dedicated server through our company, you will be able to get in touch with us at any time using several channels and the maximum time that you'll need to wait for an answer is approximately 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it is a weekend or a holiday and we will assist you with anything relevant to the apps that are pre-installed on your server. To contact us about a technical matter, you will be able to open a ticket from the Help section of your billing Control Panel or you could send us an email. If you have any kind of common questions or you would like to find out about our web hosting services before you order, you may also use our live chat or you could call one of the local numbers that we have in various countries worldwide. If you'd like to receive assistance with third-party software that you are unable to install or operate efficiently, you can add the Managed Services upgrade to your current plan and our system administrators will assist you.