Lots of individuals who start using their first hosting account, or switch companies, normally have enquiries with regards to how given tasks are completed or confront problems when setting up different things such as e-mails, site settings, etc. This is the reason why, some web hosts have compiled documentation with standard questions and issues so as to help their clients obtain info swiftly and easily. Consequently, the technical support staff members can focus on actual issues that given customers may be experiencing, since the solution for the smaller things will be available on the Internet and customers will be able to solve them without touching base with the client support team. Having elaborate documentation is really important, especially for new clients without any past experience, as the web hosting service involves an enormous number of features and lots of individuals can get puzzled about what to do. A good knowledge base can both help you complete the procedures that you want and acquaint yourself with how the web hosting service works in general.

Extensive Online Documentation in Cloud Hosting

If you have bought your very first cloud hosting package from our company or have moved your site over to us, you will become familiar with our services and our created-developed Hepsia hosting Control Panel before you know it thanks to the fact that we have compiled a thorough web-based knowledge base where you can find all the information that you will ever need – both general info in regard to the web hosting service as a whole and more specific info about the different functions that you can use and the predicaments that you may chance upon. The articles are located in 2 places. The entire article archive is accessible via the Control Panel’s Help section. You can find articles that are dedicated to the different functions in each Control Panel section too. You can get to know how to accomplish pretty much everything, from creating an .htaccess file to managing a mailing list, and all the articles feature step-by-step guidelines, so you won’t ever become lost due to an ambiguous text. Surely, if you run into a more specific obstacle and you’re unable to find a solution in our knowledge base, you can get in touch with our help desk support staff members 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia Control Panel, which is included in our semi-dedicated hosting services, will allow you to access the in-depth online help documentation that we have compiled for you. The articles themselves contain generic information on our hosting services, informational manuals about the various features that you can make use of, plus troubleshooting instructions that can help you solve common issues that you might chance upon. The topics that we’ve covered include pretty much everything, from basic things such as how to host a new domain in your account, to more complex ones such as which SSH commands are permitted on the servers. Articles that are dedicated to the features of a specific section of the Control Panel will always be available in the right corner of the page that you are on, whereas the complete article archive is accessible through the dedicated Help section.