Integrated Ticketing System in Cloud Hosting
Our cloud hosting come with an integrated support ticket system, which is an indivisible part of our custom Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the same place – payments, website files, e-mails, support tickets, etc., avoiding the necessity to use different admin dashboards. If you have any pre-sales or technical questions or any problems, you can send a ticket with a couple of clicks of the mouse without having to leave your hosting Control Panel. During the process, you may pick a category and our system will offer you a variety of informative articles, which will give you additional info and which may help you fix any given issue even before you actually send a ticket. We guarantee a support ticket response time of no more than one hour, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with us and you’d like to get in touch with our tech support team, you’ll be able to post a ticket directly from your Hepsia hosting Control Panel instead of using a totally different help desk support platform as you’ll need to do with the vast majority of web hosting providers on the marketplace. Our integrated trouble ticket system will permit you to post a new ticket with ease and to look through older tickets using an intelligent search box. Besides, you will be able to have a look at the relevant knowledgebase articles that our system will offer you in accordance with the category that you select for your new ticket. You can carry out all the above-mentioned procedures without leaving your Control Panel at any moment, which suggests that in case you run into any challenge or have a query, you can get in touch with our technicians and fix the particular problem in less than 1 hour through one support platform.