A ticketing system is the most widely used correspondence medium that web hosting providers offer to their customers. It is typically part of the billing account and is the most effective way to deal with a problem that requires a certain amount of time to investigate or that needs to be escalated to an admin. In this way, all responses added by either party will be kept in one and the same place in case someone else wants to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which suggests that you’ll need to log in and out of no less than two accounts in order to perform a particular task or to contact the company’s customer support team. If you wish to manage several domains and each one is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Additionally, it could take considerable time for the hosting provider to respond to your ticket requests.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting come with an integrated support ticket system, which is an indivisible part of our custom Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the same place – payments, website files, e-mails, support tickets, etc., avoiding the necessity to use different admin dashboards. If you have any pre-sales or technical questions or any problems, you can send a ticket with a couple of clicks of the mouse without having to leave your hosting Control Panel. During the process, you may pick a category and our system will offer you a variety of informative articles, which will give you additional info and which may help you fix any given issue even before you actually send a ticket. We guarantee a support ticket response time of no more than one hour, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with us and you’d like to get in touch with our tech support team, you’ll be able to post a ticket directly from your Hepsia hosting Control Panel instead of using a totally different help desk support platform as you’ll need to do with the vast majority of web hosting providers on the marketplace. Our integrated trouble ticket system will permit you to post a new ticket with ease and to look through older tickets using an intelligent search box. Besides, you will be able to have a look at the relevant knowledgebase articles that our system will offer you in accordance with the category that you select for your new ticket. You can carry out all the above-mentioned procedures without leaving your Control Panel at any moment, which suggests that in case you run into any challenge or have a query, you can get in touch with our technicians and fix the particular problem in less than 1 hour through one support platform.