A live chat is a real-time way of communication between a web hosting supplier's support crew and its clients. It is a very efficient method to receive some information about the web hosting services or have some issue resolved as you are speaking with a live representative. The benefits of using a live chat service rather than calling or opening a ticket are the reduced chance of mistakes at the time you exchange info like usernames or domain names, the more rapid response time since the communication is real-time as well as the fact that you do not have to stay on the chat all the time - you can do something different while the agent examines the issue in question. What's more, you'll be able to be a part of a live chat room from any kind of computer that is connected to the Internet, avoiding the phone rates that you'll have to pay in case you're calling to a different country.

Live Chat Support in Cloud Hosting

As we consider the fact that a lot of troubles are quickly resolved if you talk to a live person, we provide a live chat service for all our prospective and existing clients. Our chat is available every day and our customer care representatives can assist you with a number of questions and problems. In case you are not our client yet, you are able to find out more about our cloud hosting packages and the website hosting platform in general so that you can make sure that your sites will run effectively on our servers. If you already have an account and you have some questions or you have any problems with any of our solutions, you will be able to join us on our live chat and we can supply you with the required info or assist you to troubleshoot the problem. You will have to open a support ticket for specific issues that need longer time or the expertise of a sysadmin, but for a number of standard issues you will receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is accessible to all of our future and present clients. If you are looking for a new website hosting account, you are able to chat in real time to one of our representatives and receive more details about our semi-dedicated hosting services in order to choose the optimal package for your web sites. In case you already have an account with us, we can assist you in a very timely manner with general, billing and 1st level technicalmatters. Even though in certain cases you may have to open a ticket as there are issues that can't be resolved through a live chat, we will be able to help you with lots of common jobs, for instance setting up an email account in an e-mail client or forwarding one domain name to another one. This way, you'll take advantage of prompt assistance and you will save many hours.