Should you ever experience a problem with your website and be incapable of resolving it, ask the web hosting provider’s support team to assist you to get the site back online. A prompt solution would be the most optimal scenario, but many companies respond within twenty four hours or even more, particularly if you’re dealing with a hosting reseller. Even if your problem can be sorted out quickly, your site may not function correctly or it may not be accessible at all for a lengthy stretch of time, so you may lose prospective clients because it’s pretty unlikely that anyone will ever return to a website that’s inoperative. Hence, you have to make sure not only that you can reach your hosting company, but also that they can answer and assist you in a well-timed manner. If a software app update doesn’t proceed smoothly or if you erase something by chance, for example, the website should be fixed swiftly so as to avoid prolonged inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can just forget about waiting around for hours and hours, or even one whole day, to obtain a response to a customer support ticket or an e-mail. Regardless of when you contact us, we will lend you a hand within maximum 60 minutes with any technical or pre-sales enquiries you may have. In fact, our actual reply time rarely exceeds 20-30 minutes. Since we are at your service 24 hours a day, you’ll always get assistance in a well-timed manner and we are aware of how important that is in the electronic age. Soon after you contact us, we will answer your enquiries. In case you confront any technical obstacle, we will resolve it instead of you, or we will supply you with all the required information if there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we know just how essential it is to get prompt support, we promise that you will never need to wait for more than sixty minutes to obtain an answer to any ticket that you submit through your semi-dedicated server Control Panel. As a matter of fact, you will seldom have to wait around for more than 20-30 minutes and this applies to any inquiry regardless of what its nature is – billing, general or technical. What’s more, our tech and client support staff will be at your disposal 24x7, which is why even if you send a ticket during legal holidays, you’ll always get a blazing-fast reply, which will contain the answer to a query, the solution to an obstacle or the information necessary to resolve an issue yourself – if there is something that you need to do on your end. If you use our services, you’ll never need to waste a whole day awaiting an answer like you would with a lot of other providers.