There are plenty of cloud hosting companies on the market today, however most of them are resellers who have restricted resources, especially in terms of support. One way to distinguish them is the option to contact the company over the telephone. The type of support that you can have via this particular method of communication may vary depending on the supplier - several of them offer experienced telephone support, others offer basic and customer support only because some matters are more time-consuming and it would be easier to be resolved with a support ticket, particularly if the situation has to be escalated. However, it's good to know that you can get in touch with your website hosting provider as there're lots of small issues that can be managed effectively and in a timely manner with a telephone call, not mentioning that you'll be able to get more information about the services before you become a customer.

Phone Support in Cloud Hosting

All of our cloud hosting plans feature telephone support 14 hours per day even on official holidays, so if you do not have an account yet, you will be able to call us and find out more about our solutions or whether we meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so that you will be able to call the number which is closer to you. If you are a current customer, we can help you timely with any kind of general and billing matters and with a number of tech matters in order to save you time and efforts - we acknowledge the fact that often it's easier to talk with a live person to get things done immediately. Certainly, some issues cannot be taken care of over the phone, so if this is the case you can employ our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server plans that we supply include real-time phone support for fourteen hours every day. If you are unsure which package will be appropriate for your sites, you would like to learn more about the package's specifications or you'd like to have any other info about our services, you are able to call any of the local phone numbers that we have in the United States, the United Kingdom and Australia and our support agents will help you. If you already have an account, you are able to contact us about general and sales issues, although we are often able to assist with a lot of technical issues as well. For strictly tech troubles you will have to take advantage of our built-in ticketing system where the correspondence between you and our tech support team will be in one place, which is the better option in case your issue needs more time to be resolved or it has to be escalated to our system administrators.