Customer Support Channels
A 1–hour Response Guarantee
Our customer help team is educated to fast care for all of our cloud hosting customers’ queries and information requests. Via our ticketing system, it will be possible to send your inquiry and a support crew member will most likely go back to you within maximum sixty minutes. Actually, practice indicates that the typical answer time period is Twenty or so minutes.
A Top–quality Support Service
Our tech support service is provided by a group of capable techs who definitely are prepared to reply to your query straight away. You’re able to speak to the support staff by launching a technical support ticket from your Hosting Control Panel or by submitting us an e–mail message. On business days, you may as well contact us on the telephone or use the live chatting service.
An Intuitive Help Section
Our company has incorporated a wide–ranging information base into the Control Panel so you might get hold of important step–by–step instructions at any time. Each part of the Control Panel possesses its own contextual help area featuring a list of how–to articles. We have also prepared instructional videos to ensure that you get a better visual representation of the best way to carry out any given procedure.