1 hour ticket response
eTech’s team of support engineers is specialized in giving prompt answers to all your queries. We will review your ticket the second it is delivered and will get back to you with a solution to the problem within maximum 1 hour after the client support ticket submission. In fact, our average technical support ticket response time is 20 minutes.
A Topflight Support Service
Each member of our customer support staff has many years of experience in the cloud hosting business and the majority of them have been with us for at least five years. They are all eager to reply to all your inquiries in the most proficient way possible.
An Intuitive Help Center
Integrated into the Hosting Control Panel is an easy–to–navigate Help section, which offers you a variety of sources of information. You can search through a frequently updated knowledge base offering web hosting account administration articles and website management articles, check the instructional video tutorials or refer to our F.A.Q. library.